Terms of service

The terms your booking runs on

The terms that govern reservations, experiences, event bookings and use of coastalplateau.com. Written to be read, not just filed away.

Reservations and guarantees

Reservations are confirmed in writing and held for the agreed time. Premium experiences such as tasting menus and the chef's table require a card guarantee of $100 per person, which is an authorisation only and is released automatically after your visit.

Parties arriving more than twenty minutes late without notice may have their table released. If you're running late, a phone call almost always saves the table.

Cancellations and changes

Standard reservations cancel free to 48 hours before the seating. Inside 48 hours the card guarantee applies; inside 24 hours or for non-arrival, the full menu price may be charged. Private events carry their own cancellation schedule agreed in writing at booking.

Conduct and dress

Smart casual dress applies in the dining room; private salons require collared shirts after 20:00. Guests must be 18 or over with photo ID for gaming areas. We reserve the right to decline service where behaviour affects other guests or breaches venue rules.

Pricing and surcharges

All prices are in Australian dollars and include GST. A ten percent surcharge applies on Sundays and public holidays. Quotes for private events are valid for fourteen days unless stated otherwise.

Gift cards and vouchers

Gift cards are valid for three years from issue, transferable, and usable against any bookable service. Unused cards refund to the original purchaser within fourteen days of issue. Cards are not redeemable for cash or gambling credit.

Deposits for private events

Private rooms and event bookings require a twenty percent deposit, fully credited to the final bill. Cancellation terms scale with notice: full refund to fourteen days, half refund to seven days, and forfeiture inside seven days unless the room re-books.

Website use

You may not misuse this website, attempt unauthorised access to our systems, or scrape content at scale. Content is provided for personal, non-commercial use. We may modify or suspend the site at any time.

Changes to these terms

We may update these terms; the version published on this page at the time of your booking applies to it. Continued use of the site after changes constitutes acceptance of the updated terms.

Questions about this policy

Questions about these terms go to the concierge desk before they go anywhere else.

Write to [email protected] or call +61 8 9362 7777 during service hours. Our postal address is Epicurean, Crown Perth, Great Eastern Hwy, Burswood WA 6100, Australia.

Related policies

The rest of the paperwork

Questions

Common questions

Making a reservation constitutes acceptance of the terms current at the time of booking. We point to them in every confirmation.
Written agreements for private events can vary individual terms where agreed. Everything else runs on these.
In the courts of Western Australia, though we'd rather resolve things directly: the concierge handles every complaint personally first.